GLITCH
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Our research questions

​Digital connectivity
​
How are digital technologies changing aid
​to migrants, asylum-seekers and refugees?
Picture
Cairo Amman Bank iris scan capability in Jordan
photo credit: Nadine Hassouneh
​Financial inclusion

​What digital technologies and infrastructures
​support cash assistance
​to asylum-seekers and refugees?
Picture
OneCard - Humanitarian Assistance in Jordan Card
photo credit: Nadine Hassouneh

​​Refugee governance

How do migrants, asylum-seekers and refugees
​navigate the digitalisation
of asylum and humanitarian aid?
Picture
ATM utilised by refugees, migrants, asylum seekers
​on Samos
photo credit: Aila Spathopoulou​

Background

For governments and international organizations, a connection to the Internet and financial networks has become integral to migration, asylum and refugee policy-making. Yet migrants’ up-take has varied widely, leading to crucial questions about how these technologies  transform how migrants engage with organizations, state agencies, and the wider communities in which they live. To better understand this transformation, our project explores three kinds of technology:

Communication

Refugee and asylum agencies, as well as humanitarian aid organisations, increasingly rely on automated SMS, communication apps like WhatsApp and Viber and online portals to share information. Asylum applications and identify verification are also moving online, raising new questions about internet access, data ethics and privacy. Our project explores how these technological changes invite new actors into the refugee and asylum sector and are creating new spaces of refugee governance.
Picture
Communicating via an app
photo credit: Hanna Ruszczyk

Cash 

Humanitarian and post-disaster response has radically changed its approach to aid provision in recent years, moving from direct food aid to cash. Across our four research sites (Greece, Jordan, Lebanon and the UK), asylum agencies and aid organisations have used debit cards, iris scans, vouchers, and direct cash dispersal, as well. These changes have accompanied a broader shift in the geographies of refuge, from encampment to urban asylum accommodation, dispersal to suburban areas, and the use of private housing. Our project explores how cash--and the technologies used to disberse it--change the geographies of asylum and refugee aid provision.
Picture
Red card facilitates humanitarian assistance in
​Lebanon
photo credit: Nadine Hassouneh

Identity

Communication and cash technologies made data central to refugee administration, asylum claim processing, and humanitarian responses to displacement.  State and international organisations now face a common conundrum: how to validate people's identity and claims for protection. Blockchain, biometric data, and app-based authentification are championed as groundbreaking solutions. Our project explores experimentation with data- and blockchain-based identification.
Picture
IrisGuard, iris scan technology utilized by some
UN agencies in Jordan in cooperation with Cairo
​Amman Bank
photo credit: Nadine Hassouneh
GLiTCH
Governing Life through Technology, Connectivity and Humanitarianism
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